REFUND POLICY

REFUND POLICY · LILY LONDON Returns are accepted within 30 days of receipt. The cost of returning items is borne by the customer. Returns are sent to our central warehouse in Asia. Lily London

RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY

RETURNS POLICY

Can I return my order?

Yes, this is possible. If you are not satisfied with the items ordered, you have the option of returning them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

1	The order still contains all the relevant parts and components, and the packaging has arrived exactly as the product did.
2	Normal handling of the product is evident. Damage resulting from improper handling is excluded.
3	Products for which hygiene is important have been properly cleaned before the return process begins.
4	The product defect was identified immediately after receipt.
5	We reserve the right to charge the customer for the return shipping costs.
6	The return will be processed within 7 working days. If the conditions are met, it will be officially acknowledged within that period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions set out above, follow the steps below to start the return process:

1 · Email	Send an email to: info@lilylondon.uk with the subject "Return request".
2 · Information	Make sure the email contains: order number, reason for the return request, photo of the product in case of damage, the customer's first and last name, and the customer's address.
3 · Wait	We will get in touch with you and provide you with the correct return address. Do not send the product back to the sender — wait for the return address that we will send you.
4 · Shipping	The customer is responsible for the cost of returning the product to our central warehouse in Asia.

NEVER send the return to the sender — always wait for the return address that we will provide.

A. CANCELLATION TERMS — RIGHT TO CANCEL

Consumers have the right to cancel in accordance with the provisions below and under UK consumer law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), provided that the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, craft or profession.

Cancellation period

Cancellation period 14 DAYS — from the day on which the customer, or a third party designated by the customer, received the last products

Because we work with a fully automated system, orders are executed immediately after they are placed. It is therefore not possible to interrupt the dispatch process until delivery. A refund is not possible after receipt of the products without the products being returned.

To exercise your right to cancel, you must inform us (Lily London) by means of a clear statement (e.g. by email) of your decision to cancel this contract. The cancellation is complete when we receive the products. The cost of returning the products is borne by the buyer.

Orders in transit

Because our products are dispatched from Asia, longer transit times may occur over which we have no control. If the products are already in transit, cancellation is not possible. Please wait until you have received the products and then return them. You may inform us of your cancellation in advance.

To ensure the fastest possible return, we ask you to send us a proof of dispatch as soon as the product has been returned.

Consequences of cancellation

What we refund All payments received Except additional delivery costs Refund within a maximum of 14 days Using the same means of payment used

What we do NOT refund Return shipping costs Additional delivery costs (for choosing a more expensive method) Damage caused by improper handling The refund is processed after receipt and inspection of the products.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.